CheesyBug Toys in Bentley, England Closed now

Reviews about CheesyBug Toys

• ★ ☆ ☆ ☆ ☆

  2017-05-17, by A Google User
  Dreadful company. Complete lack of service, communication and no regard whatsever for customers. Beware: the company's published telephone numbers are not operational. It does not respond to emails or letters and there is no way of speaking or getting through to any employee (if there are any). The website looks very professional, says all the right things and you even get an acknowledgement after placing an order. After that, you hear nothing. I was waiting for goods to arrive for my daughter's birthday. Its terms and conditions state that items will be dispatched within 1-2 days or you will receive an email if items are not in stock. After 5 days I had received nothing and heard nothing so emailed the company. Its website says to expect a response within 24-hours. I received no response so I tried both numbers which are not operational, sent a further email and letter to cancel the order and ask for a refund. Having done this, the goods did arrive - but not before I had been out and purchased the goods elsewhere. Dilemma - do I send the goods back? The company clearly has problems and, therefore, I have decided to keep the duplicate goods and sell them on ebay or something as I am extremely dubious about any forthcoming refund. Lesson: Don't be duped by glossy, professional looking websites and in future I will be putting a quick call into new suppliers to make sure they are who they say they are and, at the very least, ensure there's someone to speak to in the event of a problem.